Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Return Conditions

To be eligible for a return, your item must:

Be returned within 14 days after delivery
Be unused, unworn, and in the same condition as received
Include original packaging, tags, and accessories (if applicable)
Include proof of purchase or order information

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Personalized or customized products
Gift cards
Clearance or final sale items
Items damaged due to improper use or handling
Products without original packaging

Return Process

To request a return, please contact our customer service team:

Email: willenamoreb28@outlook.com

Please provide:

Order number
Product name
Reason for return
Photos or videos (if applicable)

We will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received
The product has a manufacturing defect

We recommend using a trackable shipping method for your return.

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will review the issue and provide a suitable solution.

Contact

For any questions regarding returns or refunds, please contact: